GENERAL TERMS AND CONDITIONS

I. DEFINITION OF TERMS

Travel Agency (hereinafter referred to as “TA”) – SLOW IT AGENCY Ltd., Company ID 52062830, with its registered office at Karpatské námestie 10A, 83106 Bratislava – Rača, registered in the Commercial Register maintained by the District Court Košice I., section: Ltd., insert 45048/V.

Passenger – A natural person who concludes a travel contract or is to be provided with tourism services based on a concluded travel contract. All persons on the Passenger’s side are jointly and severally liable for fulfilling their obligations under the travel contract.

Act – Act No. 170/2018 Col. on Tours, Related Tourism Services, Certain Conditions on Doing Business in Tourism, and Amending and Supplementing Certain Laws.

Durable Medium – Any means that allows a Passenger or TA to store information addressed to them in a manner that ensures the information remains accessible and unchanged for future reference, such as paper, email, SMS, USB key, CD, DVD, memory card, or computer hard drive.

Point of Sale – An establishment or other premises where a TA, authorized travel agency, or travel agent typically conducts its business, including a website or other means of distance communication, allowing the contract to be concluded without the physical presence of the parties.

Legal Guardian – A parent (father, mother) or a person authorized by them, who is aged 18 or over and is obliged to supervise the safety and health of a child (a person under 18) who is also a Passenger during the trip.

Supplementary Services – Tourism services that are not part of the tour but are provided by TA to ensure higher customer comfort. For example, transfer to/from the airport, tour pick-up service, travel tickets, or comprehensive travel insurance. The cancellation or impossibility of performing a Supplementary Service does not entitle the client to withdraw from the tour contract in its entirety.

II. TRAVEL AGREEMENT

TA enters into a contractual relationship through its own online sales system or through contractual agents authorized to conclude a travel contract on its behalf. By the travel contract, TA undertakes to arrange the tour for the Passenger for the agreed price, and the Passenger undertakes to pay the agreed travel price. The contract shall be in writing or may be in electronic form. The contract is valid even if it was sent by the ordering party electronically and is demonstrably confirmed and accepted by TA. A duly completed and signed travel agreement by the Passenger’s legal representative, authorized representative, or the Passenger themselves shall be deemed a duly completed, signed, or accepted travel contract.

The travel contract includes all written documents and information that the Passenger or Client receives from TA or under which the Passenger or Client concludes the contract, including the standard information form for the trip, contract terms, general information, and written instructions—such as detailed information about the trip, stay, or ordered services, available at www.slowittravel.com. TA reserves the right to specify different conditions and specifications in special written offers, which take precedence over these terms and conditions.

In the case of ordering services not part of TA’s catalogues, offer lists, or websites, a contractual relationship arises by sending a binding order based on the submitted TA offer or the offer of its sales representative. The submitted offer and binding order coincide with each other. TA reserves the right to specify in special written offers different conditions and specifications that take precedence over these terms and conditions.

The travel contract is established between TA and the Passenger based on a duly completed, signed, or accepted travel agreement confirmed by TA or another TA or Travel Office authorized by a travel agency to mediate the services of TA. A duly completed and signed travel contract within the meaning of the previous sentence shall also be deemed duly completed and signed by its legal representative or authorized representative.

Written documents and information provided to the Passenger by another TA, authorized person, or travel agency that mediates TA services are not part of the contract if they conflict with the description or tour information in the catalogue or other written documents issued by TA or published on TA’s website.

The person acting on behalf of the Passenger confirms by signing the travel contract that they are authorized by law or authorization to conclude the travel contract on behalf of the Passenger and that they have expressed consent to take part in the travel contract in favor of another person. Such a person declares that they have obtained consent for the processing of this person’s personal data and that they have informed them of the conditions of processing under this travel contract.

Any correspondence necessary for the performance of the trip shall be maintained with the person acting on behalf of the Passenger or as a Passenger.

III. PRICE OF TOUR AND SERVICES, CHANGE IN PRICE, PAYMENT CONDITIONS

The price of the tour is a contractual price agreed in writing between TA and the customer in the travel contract. TA has the right to be paid the price of the tour and all ordered services before their provision. The customer is entitled to a discount provided by TA, valid as of the date of the contractual relationship. The customer must claim it, otherwise, the entitlement to the discount expires. When providing a discount, the age of children is decisive as of the last day of the trip or the date of termination of services. If several types of discounts are available, they cannot be cumulated. The Passenger may choose the discount that is most advantageous if not otherwise determined or explicitly agreed with TA. Discounts apply to the basic price list of the tour and do not apply to any surcharges.

The right of participation in the tour or the right to the provision of all ordered services arises to the Passenger only upon payment of the total price of the tour or ordered services in full and meeting other conditions of service provision.

TA is entitled to require a 50% advance payment of the package price and all services ordered (except for travel insurance, which the Passenger must pay in full when signing the contract) when concluding the contract. The customer is obliged to pay the balance at the latest 30 days before the start of the tour, unless otherwise agreed in the contract. If the contract is concluded less than 30 days before the start of the tour, the customer is obliged to pay 100% of the total price of the tour and ordered services. The day of payment is the day on which the funds are credited to TA’s account. In case of non-observance of the payment date by the customer, TA is entitled to withdraw from the contract and demand compensation from the customer in the amount specified in Article VII. of these Terms and Conditions.

In case of withdrawal from the contract, TA is obliged to return to the client the portion of the tour price already paid, reduced by severance pay, unless otherwise specified or agreed.

TA is entitled, in accordance with the Act on Tours, to unilaterally increase the price of the trip within 21 days before the beginning of the trip in the following cases:

• As a result of an increase in transport costs resulting from changes in fuel prices or other energy sources,
• As a result of exchange rate changes related to the tour,
• On introducing or changing the level of taxes or tolls for travel services charged by a third party who is not a direct provider of touristic travel services, including local taxes on accommodation, airport and port taxes, or boarding or disembarkation charges at airports and ports.

TA shall demonstrably send to the client no later than 21 days before the start of the tour, a clearly and comprehensibly formulated notice of the increase in the tour price on a durable medium pursuant to the law, together with the justification and calculation of the price increase. The customer is obliged to pay the difference immediately, at the latest within the time limit specified in the written notice of price increase. Otherwise, TA may exercise its right to withdraw from the contract.

IV. RIGHTS AND OBLIGATIONS OF THE PASSENGER

The fundamental rights of the Passenger include:

• The right to the full provision of fully paid tours and services.
• The right to properly provided information regarding the trip and ordered services that are known to TA, as well as being informed of changes that TA learns of after the tour price was paid.
• The right to withdraw from the contract at any time without giving any reason prior to the commencement of services, under the conditions of Article VII. of these terms.
• The right to notify TA on a durable medium before the start of the tour that the tour will be attended by another person who fulfills all the agreed conditions for participation in the tour. The change of traveler is effective vis-à-vis TA if the notice of transfer of the tour contract has been delivered to TA within a reasonable time, but no later than seven days before the start of the tour. The original Passenger and the new Passenger shall be jointly and severally liable for payment of the remainder of the tour price and any fees, surcharges, and other costs incurred in connection with the change of Passenger.
• The right to claim services.
• The right to contact a representative of TA during the trip for assistance and to receive and handle complaints.
• The right to the protection of personal data granted to TA in connection with the tour, under the conditions laid down by law and these general contractual conditions.
• The right to receive further detailed information no later than seven days before the start of the tour, important for the client and known to TA. Detailed information (trip instructions) will be sent by TA by email or mail to one address specified by the customer. If the customer fails to notify TA seven days before the start of the tour that they have not received the instructions, TA will consider the instructions received timely and completely. If the customer informs TA that they have not received the instructions, TA will secure the remedy.

The fundamental obligations of the Passenger include:

• The obligation to provide TA with the necessary cooperation required to properly arrange the trip and provide the ordered services, including providing truthful and complete information and all necessary documents as required by TA.
• The obligation to report any changes in personal data, especially contact details, without delay for the purpose of fulfilling contractual obligations.
• The obligation to pay the full price of the trip and to demonstrate this if necessary.
• The obligation to report the participation of foreign nationals, who are responsible for verifying and securing the necessary documents, visas, permits, etc., for travel and stay.
• The obligation to take over from TA all documents required to use the ordered and paid services and to check the accuracy of the information contained therein. In case of inaccuracy, the Passenger is obliged to inform TA immediately.
• The obligation to arrive at the designated place within the set deadline. In the event of delay due to their own fault, the Passenger must arrive at their own expense and responsibility at a place corresponding to the schedule of agreed services, without claiming a refund for undrawn services due to their own actions.
• The obligation to follow the instructions of TA and its representatives, both in Slovakia and abroad, as well as the instructions of direct service providers, to comply with the set schedule, times, and places of departure, and to be responsible for obtaining all necessary travel documents and meeting other conditions necessary for the provided services (such as visas, insurance documents, vaccination, etc.).
• The obligation to behave in accordance with good morals, comply with the regulations of the visited country, place, and accommodation facility, particularly accommodation and transport rules, and pay for any damage caused to the accommodation facility or vehicle during the trip.
• The obligation to carry a valid travel document, a valid visa if required, and to comply with the passport and customs regulations of the countries to which they travel. All costs incurred by non-compliance with these regulations shall be borne by the Passenger.
• The obligation to refrain from conduct that harms or restricts other passengers.
• The obligation to immediately notify TA of any facts affecting the performance of the contract, such as health, dietary, or legal-security issues. The customer bears all responsibility for failure to fulfill this obligation.
• The obligation to arrange for minors to be accompanied and supervised by an adult throughout the trip and to ensure the necessary escort and supervision for persons whose medical or personal condition requires it.
• The obligation to comply with safety regulations and instructions related to transport safety, as well as the instructions on board aircraft, including respecting the ban on smoking and refraining from aggressive behavior towards passengers. Any liability of TA for non-attendance or the impossibility of properly using the ordered services due to the Passenger’s failure to comply with these obligations is excluded.

V. RIGHTS AND OBLIGATIONS OF TA SLOW IT AGENCY Ltd.

TA is obliged to have concluded a contract for obligatory contractual insurance of the tour during the entire period of selling tours, based on which the client is entitled to insurance indemnity.

TA is obliged to provide accurate, clear, truthful, and complete information before the conclusion of the tour contract regarding all facts known to it that may influence the decision of the person interested in purchasing the tour. TA is not obliged to provide the Passenger with services beyond the pre-confirmed and paid services.

TA is obliged to provide the client with instructions for the tour no later than seven days before the start of the tour, by sending them to the Passenger’s email or postal address specified in the travel contract. Travel instructions shall be delivered only to one Passenger from the travel contract, who shall inform all other passengers of the concluded travel contract, unless otherwise agreed in writing.

TA is obliged to provide the Passenger with the name, whereabouts, or contact address and telephone number of the representative to whom the Passenger can turn for assistance during the trip and who is entitled to handle any complaints during the trip.

TA has the right not to provide the Passenger with the tour or travel services agreed in the travel contract if the Passenger did not duly and timely pay the price for the tour or the agreed services within the time limit specified in the travel contract, or within an additional reasonable period of time provided by TA. TA is not obliged to remind the Passenger to pay the agreed price or to give an additional period for payment if the Passenger has purchased a last-minute trip, the price of which is usually payable immediately unless otherwise specified in the travel contract.

VI. CHANGE OF SERVICES AGREED

Prior to the start of using the services (trip):

TA is entitled to change the terms of the trip before the start of the tour. If the change is negligible, TA must inform the Passenger or the customer of the change in a clear, understandable, and certain way on a durable medium no later than seven days before the start of the trip. A negligible change in the terms of a trip shall include a change of location and accommodation, provided that alternative accommodation of at least the same or higher category in a similar area is provided, a change in the order of places visited, and arrival, provided that free transportation to and from the original location is provided, a change in the itinerary, departure or arrival time, cancellation of the shuttle bus to and from the airport, or a change of boarding point.

If TA is forced to change an essential condition of the contract before the start of the tour, it shall propose a contract amendment to the client. For the purposes of the contract, and in accordance with the law, a change in an essential condition of the contract means a change in the facts related to the data that the travel contract must contain. If the proposed change to the contract also leads to a change in the price of the tour, the new price must be stated in the proposal. The customer has the right to decide whether to accept the contract change or withdraw from the contract without paying severance pay. They must notify their decision in writing to TA within the deadline set by TA.

If the client does not notify TA by the end of the prescribed period, it shall be deemed to have withdrawn from the contract without payment of severance pay. TA is obliged to return to the Passenger all payments made by or on behalf of the Passenger without delay, at the latest within 14 days from the date of delivery of the notice of withdrawal from the travel contract.

TA reserves the right, if a minimum number of participants has not been registered, to withdraw from the tour without the obligation to compensate the Passenger for the damage caused by this withdrawal, provided that the minimum number of participants was specified in the contract. The minimum number of participants for bus tours is set at 35 passengers and for air tours at 15 passengers, unless otherwise specified in the catalog.

If TA cancels the tour, it is obliged to notify the customer in writing without undue delay:

• 20 days before the start of the trip, if the journey lasts longer than 6 days,
• 7 days before the start of the trip, if the journey lasts from 2 to 6 days,
• 48 hours before the start of the trip, if the journey is less than 2 days.

If irreversible and extraordinary circumstances prevent TA from fulfilling the tour, TA will notify the Passenger of the withdrawal from the tour immediately before the trip. Based on individual requests, TA may, if possible, change the name of the traveler, change the tour services, or change the tour date for an agreed administrative fee of 50 € per person. The administration fee does not include costs related to the change of the ordering party’s order, and the ordering party undertakes to pay all related fees resulting from the order change (e.g., administrative fees of other service providers such as fees for making changes to the carrier’s booking, hotels, consular and visa departments, etc.).

During the use of services, TA is entitled to make operational changes to the package and services provided if, for objective reasons, force majeure, decisions of the State and other competent authorities, or extraordinary circumstances beyond the control of the travel agent, the original package and services cannot be provided. In such a case, TA is obliged to provide a replacement program and services to the extent and quality as comparable as possible to the original services. If the services are provided at least on the same level (e.g., hotel accommodation of the same or higher class), all further claims of the client are excluded.

TA reserves the right to immediately cancel the trip as a result of events that cannot be prevented even with every effort or as a result of unusual and unforeseeable circumstances (force majeure) that make it impossible or severely restrict the travel or completion of the trip or the safety of passengers.

VII. WITHDRAWAL FROM THE AGREEMENT BY PASSENGER AND SEVERANCE

The Passenger or customer has the right to withdraw from the travel contract at any time before the start of the tour. The customer is obliged to deliver written notice of withdrawal (cancellation) to TA. The date of delivery of the notice of withdrawal to TA is decisive for determining the amount of severance pay. Unless the reason for the withdrawal is a breach of duties by TA as determined by the contract, the client is obliged to pay TA a cancellation fee. If TA withdraws from the contract due to a breach of obligations by the client, the client is obliged to pay a contractual penalty to TA. The amount of the cancellation fee and contractual penalty is determined according to the number of days prior to the start of the tour or use of the services as follows:

• 45 or more days before the trip – actual costs, at least 30% of the price of ordered services and insurance,
• 45-31 days before the trip – actual costs, at least 40% of the price of ordered services and insurance,
• 30-21 days before the start of the tour – actual costs, at least 60% of the price of ordered services and insurance,
• 20-15 days before the start of the tour – actual costs, at least 80% of the price of the ordered services and insurance,
• 14-6 days before the start of the tour – actual costs incurred, but at least 90% of the price of ordered services and insurance,
• 5 days or less before the trip – actual costs incurred, but at least 100% of the price of ordered services and insurance.

If one of several passengers in the same travel contract cancels their participation in the tour (e.g., cancellation of the participation of one person in a double room) and the contracting parties do not agree otherwise, the remaining passenger is obliged to pay the single room surcharge. This applies when occupying accommodation calculated for a higher or fixed number of persons. To determine the number of days in the calculation of severance pay, the day on which the contract was properly withdrawn shall also be included. The same applies in the event of the cancellation of one travel contract where the Passenger has shared accommodation or services with another Passenger under another travel contract.

If a Passenger does not commence a trip or start using the secured services for any reason or at their own discretion does not fully or partially use them, they are not entitled to a refund for the unused service. If a Passenger requests a change of term or accommodation under the original contract to new conditions, and TA is able to ensure such a change, it is processed as a withdrawal from the contract, with the conditions of severance under this article applying unless otherwise agreed.

In the case of a contract concluded outside the point of sale, the Passenger is entitled to withdraw from the travel contract without stating the reason and without obligation to pay severance pay within 14 days from the date of conclusion of the travel contract. The Passenger’s entitlement under the first sentence does not apply to tours whose price is reduced due to their provision shortly after the conclusion of the travel contract and the exclusion of the Passenger’s right to withdraw from the travel contract.

The Passenger is entitled to withdraw from a tour before the start of the tour without paying a severance allowance if irreversible and extraordinary circumstances occur (for example, serious safety problems at the destination) that significantly affect the provision of the tour or the carriage of passengers to the destination. In such a case, the Passenger is entitled to a refund of all payments made for the trip.

VIII. CLAIMS PROCEDURE

TA is liable to the client for breach of the travel contract, regardless of whether these obligations should be fulfilled by TA or other service providers as part of the package tour. The Passenger or customer is obliged to notify TA or its authorized representative (tour guide or delegate) if one of the tourism services is not provided in accordance with the travel contract, by law, or a special regulation, or if it does not possess the qualities which the Passenger reasonably expected. The Passenger is entitled to an immediate remedy. A written record must be made in cooperation with an authorized representative of TA, and a copy of this written record handed over to the Passenger.

If the Passenger or customer fails to point out the deficiency in time or does not provide the necessary cooperation in handling the complaint and issuing the complaint protocol, TA will not be able to properly address delayed and unsubstantiated complaints. If the complaint is incomplete or unintelligible, TA will prompt the Passenger or customer to complete or correct the complaint within 10 days. TA is obliged to settle the claim within 30 days of its delivery. The Passenger has the right to lodge a complaint within two years from the end of the tour or, if the tour did not take place, from the day the tour should have ended according to the travel contract.

When submitting a complaint, the Passenger shall enclose a written report made in cooperation with an authorized representative of TA. The first and last day of the trip are intended primarily for transport, transfer, and check-in, respectively. Check-out at the accommodation facility; flights may in some cases exceed midnight when the transfer is arranged on the second day of the trip. In accordance with international customs, clients are not allowed to check-in until 3 pm on the day of arrival and must leave the room by 10 am on the day of departure. Early check-in or late check-out does not justify prolonged use of the room. Therefore, these facts cannot be considered or claimed as a change or shortened trip.

TA is not responsible for the level of service that the customer orders during the on-site tour beyond the contractually agreed services. TA is not responsible for damages and failure to deliver ordered services caused by extraordinary circumstances (force majeure) without fault of TA.

The Passenger or customer is personally responsible for adherence to passport, customs, foreign exchange, transit, health, transport, and other regulations of the Slovak Republic, as well as regulations, laws, and customs of the country to which they travel or transit.

TA is obliged to provide adequate assistance to a Passenger in difficulty without delay, including providing:

• Appropriate information on health care services, local authorities, and the Slovak Republic embassy,
• Assistance to the Passenger in communicating remotely and finding alternative solutions to the problem.

If a Passenger finds themselves in difficulty due to their willful act or negligence, TA is entitled to charge the Passenger for the assistance provided. The amount of reimbursement must not exceed the actual costs incurred by TA in providing assistance to the Passenger.

Information about complaint procedures:

• The Passenger is entitled to file a complaint at the headquarters of TA or at the affiliate of the travel agent where the complained tour or other complained service was purchased.
• The complaint can be made in person, with the issuance of a confirmation of the claim, by means of remote communication, or by post.
• The Passenger is entitled to be informed about their rights under generally binding legal regulations, including the conditions and method of complaint.
• The person authorized to receive complaints is a TA travel agent or a TA travel agent where the complained tour or other complained service was purchased.
• TA ensures the continuous presence of an authorized person at the place of the tour, who is authorized to receive and handle suggestions throughout the tour.
• A written document will be issued to the Passenger regarding the handling of the complaint.
• Complaints shall be settled in accordance with the relevant legislation and the concluded travel contract.
• TA keeps a record of complaints, which contains data on the date of the claim, the date and method of handling the claim, and the serial number of the claim document.

 IX. ALTERNATIVE DISPUTE SETTLEMENT

The consumer has the right to ask the seller for redress if they suspect that the seller has violated their rights or failed to settle the complaint to their satisfaction. If the seller has replied to their request to remedy the violation of consumer rights or has not responded to their request for more than 30 days, the consumer may file an alternative dispute resolution (ADR) entity pursuant to Act 391/2015 Coll. on alternative dispute resolution.

Pursuant to Section 3 of Act No. 391/2015 Coll., ADR entities are bodies and authorized legal entities. The consumer has the right to choose between ADR entities. The list of ADR entities, as well as further information, is published on the website of the Ministry of Economy of the Slovak Republic here.

In the case of the sale of goods or services under a distance or off-premises contract, the consumer has the right to contact the seller for redress (by email at spa@slowittravel.com) if they are not satisfied with the way the seller settled their claim or if they believe that the seller has violated their rights. If the seller responds to this request with a refusal or fails to respond within 30 days of its dispatch, the consumer shall have the right to bring an alternative dispute resolution to the ADR entity. The consumer may submit a petition in the manner specified pursuant to Section 12 of Act No. 391/2015 Coll. using a dedicated platform (http://ec.europa.eu/consumers/odr/) or a form, a model of which is shown in Annex No. 1 of the cited Act. An ADR entity may require the consumer to pay a fee for starting an ADR, up to a maximum of EUR 5 with VAT. Where several ADR entities are competent, the consumer shall have the right to choose which of them to propose. In addition to ADR, the consumer has the right to apply to the substantive and locally competent general or arbitral tribunal.

X. COMPLEX TRAVEL INSURANCE OF PASSENGER OR CUSTOMER

TA recommends that the client take out comprehensive travel insurance. Comprehensive travel insurance covers various risks associated with participation in the trip, such as health, accident, loss of luggage, liability for damage, and cancellation of the trip. The insurance relationship arises based on an insurance contract directly between the traveler and the insurance company. In the event of an insured event, the insurance company is in a direct legal relationship with the client. TA provides only the necessary cooperation.

XI. PERSONAL INFORMATION

PERSONAL DATA OPERATOR

All rights and obligations of the Operator and you as a data subject are regulated by the Personal Data Protection Act in accordance with the GDPR Regulation, which the Operator strictly observes. The personal data controller is a person who defines the purpose and means of processing personal data and processes personal data in their own name.

The operator of your personal data is the company SLOW IT AGENCY Ltd., ID No. 52062830, registered office: Karpatské námestie 10A, 83106 Bratislava – Rača, registered in the Commercial Register maintained by the District Court Košice I., section: Ltd., insert 45048/V (hereinafter referred to as the “Operator”). The controller has an authorized person responsible for the protection of personal data, who oversees the proper processing of personal data and who you can contact at any time, in writing at Karpatské námestie 10A, 83106 Bratislava – Rača or electronically at timea@slowittravel.com.

 SCOPE AND CATEGORIES OF PROCESSED PERSONAL DATA

The scope or list of processed personal data is determined by the relevant legal regulations, and it follows directly or indirectly from the concluded travel contract as well as other contractual documentation or is stated in the consent with the processing of personal data. The Operator processes personal data to the extent necessary to fulfill the purpose of processing, particularly identity-related and contact information, i.e., title, first name, surname, home address, date of birth, social security number, travel document number and scan, email, and telephone number. For marketing purposes, the Operator processes the following categories of personal data:

• Basic identification data – title, name, surname, and address of residence;
• Contact details – email address and telephone number;
• Where applicable, photographs of the trip experience taken;
• Information on the use of products and services – what services you have shown interest in, information on the use of the client zone, etc., based on which we can recommend suitable products and services;
• Information from phone call logs or other interactions with you, such as by email or SMS.

PERSONAL DATA SOURCES

We collect the personal data referred to in the previous point directly from you as the data subject. In the absence of personal data obtained directly from you as the data subject, in most cases, the source of this personal data is your traveling or family member. Personal data includes any of your personal information when you subscribe to the newsletter, when you register at www.slowittravel.com, in your travel contract, or in other places in the online environment or other documents. Personal data may also come from publicly available sources, registers, and records, for example, from the Commercial Register, or exceptionally from third parties authorized to provide them to the Operator.

PURPOSE OF PROCESSING

If personal data is processed in connection with the fulfillment of the Operator’s contractual obligations, the legitimate interest of the Operator, or pursuant to a special regulation or international agreement by which the Slovak Republic is bound, the purpose of the processing is mainly related to the following activities:

• Conclusion, registration, and administration of travel arrangements, including customer care, e.g., within the client portal;
• Provision of all services resulting from the contract;
• Conclusion of insurance contracts;
• Fulfillment of contractual obligations in relation to the security of visas;
• Processing of personal data in accounting;
• Processing of personal data in connection with the fulfillment of obligations arising from the employment relationship;
• Registration and archiving;
• Resolution of possible claims and active and passive litigation;
• Performance of internal audit, compliance check, etc.

If personal data is processed with consent for marketing purposes, the main purpose of such processing is to offer the latest information on the Operator’s current products and services or on the offers and services of the Operator’s business partners:

• Offer of products and services, whereby the Operator may provide offers electronically, particularly in the form of emails or messages sent to mobile devices via telephone number or application, as well as through the client zone; by post, telephone, and the like;
• Automatic processing of personal data, including the use of applications for remarketing, retargeting, and user segmentation to tailor the offer to your individual needs;
• Realization of consumer competitions;
• Satisfaction surveys on products and services used;
• For the purpose of organizing social events organized by the Operator.

Consent for marketing purposes is voluntary. However, it is necessary for the Operator to send individual offers of products and services, secure consumer competitions, etc., and without such consent, the Operator is not authorized to provide the services in question.

LEGAL BASIS

The legal basis for the processing of personal data is, as a standard, the fulfillment of a legal obligation (particularly Act No. 18/2018 Coll. On the protection of personal data), the conclusion, administration, and fulfillment of contractual obligations under a travel contract, legitimate interest, the Operator’s legally protected interests, and the consent of the data subject (especially for marketing, consumer competition, etc.). If you refuse to provide the Operator with the personal data required for the purpose of fulfilling the Operator’s contractual obligations or by law, the Operator is not obliged to conclude a contract for the provision of a travel service or provide any other services.

PROFILING AND AUTOMATED DECISIONS FOR PERSONAL DATA PROCESSING

The Operator also carries out profiling or automated processing in selected processes. Automated processing refers to the processing of personal data using exclusively automated information systems (e.g., software) or web applications for the purpose of calculating the price of a trip, etc. The Operator seeks to provide tailor-made offers for products and services, and for this reason, personal data is profiled with the consent granted for marketing purposes.

TIME OF PROCESSING AND STORAGE OF PERSONAL DATA

The Operator is authorized to process the personal data of data subjects for a period determined in accordance with the relevant legislation. Processing of personal data by consent is only possible during the period for which consent was given. The consent is given to the Operator for the period of the contractual relationship and for the next 2 years from the termination of the contractual relationship or until the withdrawal of consent. If you are not or become a client of the Operator, the consent will be valid for 2 years from the granting or until the withdrawal of the consent. After the expiry of the relevant period, personal data will be deleted unless their storage is required under the relevant legislation of the Slovak Republic.

ACCESS TO PERSONAL DATA AND CATEGORIES OF PERSONAL DATA RECIPIENTS

In addition to the Operator and its employees, other persons who process personal data as intermediaries may have access to the processing of personal data. Given the range of services provided by the Operator, this is a wide range of intermediaries, with the transfer of personal data also to third countries, mostly destination and transit countries under the concluded travel contract. Below are the categories of intermediaries:

• Accommodation providers;
• Airlines;
• Transport companies;
• Guides;
• Embassies;
• Cooperating agencies;
• Local travel agencies;
• IT service providers;
• Accounting service providers;
• Law firms;
• Public authorities;
• Other persons providing services to the Controller and processing personal data on its behalf under a contract on processing of personal data.

In addition to the Operator and its employees, other persons who process personal data as intermediaries may have access to personal data for marketing purposes. For example, they may be external companies that manage IT systems or provide other services related to the processing of personal data for marketing purposes (Websupport, Google, Facebook).

RIGHTS OF THE PERSON CONCERNED ON PERSONAL DATA PROCESSING

The data subject may exercise the following rights regarding the processing of personal data:

• Right of access and information to your personal data,
• Right to rectify personal data,
• Right to delete personal data,
• Right to limit the processing of personal data,
• Right to transfer personal data,
• Right to object to the processing of personal data,
• Right to ineffectiveness of automated individual decision-making, including profiling,
• Right to withdraw consent at any time (if consent is the legal basis for processing),
• Right to initiate proceedings with the supervisory authority, the Office for Personal Data Protection of the Slovak Republic, Hraničná 12, 820 07 Bratislava 27, Slovak Republic, contact: +421 2 3231 3214, email: statny.dozor@pdp.gov.sk.

The data subject may exercise these rights in accordance with the Personal Data Protection Act and the GDPR, as well as other applicable legislation. The Operator shall provide comments and any information on the measures taken as soon as possible, but no later than one month after receipt of the application. In justified cases, with regard to the complexity and number of requests, the Operator may extend this period by another two months, even repeatedly. The Operator shall inform you of any such extension within one month of receipt of the application together with the reasons for the extension of the period.

You may exercise your rights against the Operator by submitting a written request to the Operator’s registered address: Karpatské námestie 10A, 83106 Bratislava – Rača or by electronic means at: timea@slowittravel.com.

WITHDRAWAL OF CONSENT TO PERSONAL DATA PROCESSING

Consent to the processing of personal data is based on the principle of voluntariness, which means you can withdraw your consent at any time by sending an email to spa@slowittravel.com, giving your personal data, at least your name and surname, home address, and information on whether you do not want the Operator to process your personal data (or if you would like to receive only selected offers, please specify which offers those are to meet your request).

XII. GENERAL AND FINAL PROVISIONS

These General Terms and Conditions of TA SLOW IT AGENCY Ltd. enter into force on August 1st, 2024. The client confirms by signing the travel contract that the General Terms and Conditions are known to them, understood, agreed upon, and fully accepted. All data and instructions contained in the catalogue, price list, and offer sheets of TA on services, prices, and travel conditions correspond to the information known as of 01.08.2024. TA reserves the right to change them until the conclusion of the travel contract with the client.